1. We request that you please give us at least a 24-hour cancellation notice on well-check appointments. There is usually a waiting list to see Dr. Porter and Dr. Galloway (especially in the summer) and we'd like to offer cancelled spaces to our other waiting patients, If less than a 24-hour cancellation is given, this will be documented as a No-Show appointment.
2. We request at least a 2-hour cancellation notice for same-day sick visits. If less that a 2-hour cancellation is given, this will be documented as a No-Show appointment.
3. If you just fail to show for your appointment (any kind of appointment), this will be documented as a No-Show appointment.
4. After the first No-Show appointment, you will receive a phone call or letter stating that you have broken our No-Show policy. Our office will assist you to reschedule this appointment if needed.
5. If you have 2 No-Show appointments within a one-year time, you will receive a warning letter from out office and will be assessed a $50.00 No-Show/ Missed Appointment fee.
6. If you have 3 No-Show appointments within a one-year time, you will receive a second $50.00 No-Show/Missed Appointment fee assessment. Also, you could possibly be dismissed from the practice.
**These No-Show/Missed Appointment fees are billed to you personally. Insurance companies do not cover these types of charges. The balance from these charges will need to be paid before we see you again.
